Refund policy
At Aristo we are committed to building long term relationships with every customer. When you buy jewelry from Aristo, you can do so with complete confidence. We back every piece of our jewelry with a 100% money back guarantee provided it is returned in the same condition and within thirty days from receipt.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return for any reason provided your item is in the same condition that you received it, no sizing or altering of the jewelry in any way in order to be eligible for a return. It must be unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@aristovintage.com. If your item is unaltered and within 30 days of purchase we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Customer will be charged for return shipping.
You can always contact us for any return question at info@aristovintage.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Custom items cannot be returned, (such as special orders or personalized items), Please get in touch if you have questions or concerns about your specific item.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.